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Can I insure and protect an unlocked phone against accidental damage and theft?

Yes! It does not matter what carrier you use or if your phone is unlocked or financed. No matter which plan you choose, your unlocked phone will be protected against Accidental Damage & Theft. When you register, the same process applies for adding your phone to your account. You will take pictures of its front […]

How can I cancel my phone insurance from AT&T?

You can cancel your phone insurance from AT&T either online or by phone. To Cancel Online: 1) Click here to go to the AT&T website. 2) Log in to your account and go the My Wireless page (image below). 3) Select the device with the protection Plan under the My Devices & Features 4) Click on Manage […]

Can I get phone insurance or a protection plan on a financed phone?

Yes! You may cover any phone which is yours and in your possession. You do not need to have your phone paid-in-full. Many of our customers have phones paid for on installment plans through their cellular carriers or other retailers. When you register, the same process applies for adding your phone to your account. For […]

Can I get insurance or a protection plan for a used phone?

YES! The age or place you purchased your items does not matter. As long as an item is eligible for protection, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it protected through AKKO against accidental damages and theft. See […]

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed. There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost […]

How can I upgrade the coverage of my AKKO Plan?

To upgrade your coverage, just email us at [email protected] for help with changing your coverage plan. We’ll update your plan and confirm the changes with the insurance company so that your plan can have a higher coverage limit to accommodate your more expensive items, or a higher per incident limit for your stuff. For Student […]

How can I change or update the credit card for billing on my AKKO Plan?

We have a few options to update your Credit Card on your account. The first and easiest is to log into your AKKO account and do it from there! You can click ‘Account’, scroll down to ‘Billing’ and update it directly on our site. Login here: https://app.getAKKO.com/login If you have any past due bills, a […]

How do I cancel my AKKO Plan?

From the “support” section in the app, you can choose the link to “cancel my plan” or email us at [email protected] Your plan can either continue until the end of your billing cycle, or be terminated immediately and then you will receive an appropriate pro-rated refund of any balance you’ve already paid. If you cancel […]

Does an AKKO Plan protect my phone and other items when I travel or study abroad?

YES! As long as you’re a U.S. or Canadian resident with our protection, your items are fully protected when you travel or are living/staying abroad. ANYWHERE IN THE WORLD! The same procedures apply for filing claims if any of your items are affected by accidental damage or theft while you are abroad. Check our article […]