What if I want to sign up for AKKO but my phone is already broken?
NO. Unfortunately that’s not how protection plans work… 🙁 If you have any items that are currently broken (cracked phone screen, water damaged laptop, etc.) then you CAN NOT sign up and then file a claim to have those items fixed. For an item to be eligible for protection, you must: 1) have an active […]
Can I insure and protect an unlocked phone against accidental damage and theft?
Yes! It does not matter what carrier you use or if your phone is unlocked or financed. No matter which plan you choose, your unlocked phone will be protected against Accidental Damage & Theft. When you register, the same process applies for adding your phone to your account. You will take pictures of its front […]
Can I get phone insurance or a protection plan on a financed phone?
Yes! You may cover any phone which is yours and in your possession. You do not need to have your phone paid-in-full. Many of our customers have phones paid for on installment plans through their cellular carriers or other retailers. When you register, the same process applies for adding your phone to your account. For […]
Can I get insurance or a protection plan for a used phone?
YES! The age or place you purchased your items does not matter. As long as an item is eligible for protection, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it protected through AKKO against accidental damages and theft. See […]
When does my coverage take effect?
Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed. There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost […]
How much am I paid if my phone or other items need to be replaced through an AKKO Plan?
Replacements: If your items are too extensively damaged (or were stolen) and you require a replacement device or item, we offer a few flexible options to best suit your preference! 1) We can send you instant cash (via PayPal, Zelle, or Check) for a refurbished replacement of your device. 2) If no replacement value can […]
What’s the process for filing a claim with an AKKO Plan and how long does it take?
AKKO is all about making claims easy and fast for you! Here is the process for claims: Login to your AKKO account and file your claim from your phone or the web. A team member will reach out to you the same or next day to collect any applicable extra information, or to direct you […]
Can I add multiple phones to my AKKO Plan?
Plans cannot be shared with friends, family members, or anyone else. All plans are per individual and will only cover items that the account holder owns. All accounts may have up to one (1) phone on them. To add more phones, you must purchase additional plans – either phone-only or an “Everything Protected” AKKO Plan. […]
Does my AKKO Plan cover lost items and lost phones?
If you lose one of your belongings, you’ll need to evaluate the situation to determine whether it qualifies as theft or what’s called “mysterious disappearance” (i.e., you simply misplaced your belonging and have no idea where it went, or it is unrecoverable such as falling into a lake). Use tools like Find My iPhone or […]
What is the deductible on an AKKO Plan?
The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan ranges from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for Theft or total replacement claims! (less than half the cost of most other protection providers.) Click here to view the […]
