File Claim | Log in

How Does Mechanical/Electrical Coverage Work for my Personal Electronics

Our AKKO Plan ( $15/month plan that protects 1 phone + 25 items) includes a mechanical/electrical components failure protection guarantee for all your portable electronic devices and TVs that lasts for 36 months from the date of purchase of each device. Portable electronic devices and TVs you add to your AKKO account for this protection […]

Can I get insurance or a protection plan for a used phone?

YES! The age or place you purchased your items does not matter. As long as an item is eligible for protection, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it protected through AKKO against accidental damages and theft. See […]

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed. There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost […]

Can I add multiple phones to my AKKO Plan?

Plans cannot be shared with friends, family members, or anyone else. All plans are per individual and will only cover items that the account holder owns. All accounts may have up to one (1) phone on them. To add more phones, you must purchase additional plans – either phone-only or an “Everything Protected” AKKO Plan. […]

Does my AKKO Plan cover lost items and lost phones?

If you lose one of your belongings, you’ll need to evaluate the situation to determine whether it qualifies as theft or what’s called “mysterious disappearance” (i.e., you simply misplaced your belonging and have no idea where it went, or it is unrecoverable such as falling into a lake). Use tools like Find My iPhone or […]

What items are NOT covered by an AKKO Plan?

We do not cover furniture. We do not cover drones, automobile, motorcycle, boat, motor, aircraft or aircraft parts. We do not cover any type of motorized land vehicle or other conveyances. Electronics AKKO does not cover: Car electronics, including car stereos, GPS navigation devices, keyless entry Drones Accessories AKKO does not cover: Jewelry, including watches, […]

What if I don’t have the receipts for items I want to add to my AKKO Plan?

It is not a requirement to have receipts for the items you want to cover on your plan. While preferred, you can establish “proof of ownership” of your items through other means. For example, the pictures we have you take of your items when you add them to your account work great for providing this […]

What is the coverage limit?

Phone-only Protection Plan Limits: If you have a phone-only protection plan ($6-$12/mo), the limit of protection is capped at the replacement cost value of your phone at the time of your claim for each claim you file. But there is no limit on how many claims you may file or any lifetime limit that AKKO […]

What is the deductible on an AKKO Plan?

The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan ranges from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for Theft or total replacement claims! (less than half the cost of most other protection providers.) Click here to view the […]

What does an AKKO Plan protect me from?

Cracked Screens Spills & Liquid Submersion Accidental Damage (like drops) Damage & Malfunctions from Accidental Damage/Drops Mechanical/Electrical Failures of components (see terms) Theft Theft of items from an unattended vehicle via forced entry (car break-ins)