{"id":12521,"date":"2021-09-12T23:26:44","date_gmt":"2021-09-13T06:26:44","guid":{"rendered":"https:\/\/getakko.com\/?post_type=faq&p=12521"},"modified":"2023-12-13T20:37:21","modified_gmt":"2023-12-13T20:37:21","slug":"can-any-phone-or-device-be-enrolled-on-an-akko-protection-plan-make-model-new-or-used","status":"publish","type":"faq","link":"https:\/\/faqs.getakko.com\/faq\/can-any-phone-or-device-be-enrolled-on-an-akko-protection-plan-make-model-new-or-used\/","title":{"rendered":"Can any phone or device be enrolled on an AKKO Protection Plan? (make\/model, new or used)"},"content":{"rendered":"

Yes!<\/p>\n

One of the most unique things about AKKO is that their plans will protect ANY phone or device no matter the make, model, carrier, or whether it is used, new, or refurbished, financed or unlocked.<\/p>\n

The only requirements for a customer’s phone or device(s) to be eligible for protection are that they must be in full working and undamaged condition.<\/p>\n

This means that no protection can be provided for a phone if for example the back glass is broken, but the screen is fine. The entire device must be undamaged. Protection can also not be provided for a phone with any mechanical\/electrical issues or failures.<\/p>\n

Before enrolling a customer on a plan, be sure to do a basic check of their device to make sure there is no damages or issues. A full diagnostic report is not required.<\/p>\n

Once a customer is registered for a plan, they’ll receive an SMS with their login link and passcode to complete activating their account and verifying their device(s).<\/p>\n

The verification process on AKKO’s platform requires photos to be provided that ensure the device is in full working and undamaged condition.<\/p>\n

NOTE: for electronics, parts failures are only covered for devices that were purchased new <\/i>and within 120 days after you enroll with AKKO (except for phones). Older items ARE still covered for accidental damage and theft as long as they are undamaged and fully functional! (see more info here<\/a>)<\/p>\n","protected":false},"excerpt":{"rendered":"

Yes! One of the most unique things about AKKO is that their plans will protect ANY phone or device no matter the make, model, carrier, or whether it is used, new, or refurbished, financed or unlocked. The only requirements for a customer’s phone or device(s) to be eligible for protection are that they must be […]<\/p>\n","protected":false},"author":2,"template":"","meta":{"footnotes":""},"question-topic":[9],"channel-partner-faqs":[],"_links":{"self":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/12521"}],"collection":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":1,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/12521\/revisions"}],"predecessor-version":[{"id":27155,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/12521\/revisions\/27155"}],"wp:attachment":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/media?parent=12521"}],"wp:term":[{"taxonomy":"question-topic","embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/question-topic?post=12521"},{"taxonomy":"channel-partner-faqs","embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/channel-partner-faqs?post=12521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}