{"id":15584,"date":"2021-05-15T11:07:07","date_gmt":"2021-05-15T18:07:07","guid":{"rendered":"https:\/\/getakko.com\/?post_type=faq&#038;p=15584"},"modified":"2023-10-24T08:51:23","modified_gmt":"2023-10-24T08:51:23","slug":"what-if-i-want-to-sign-up-but-my-phone-is-already-broken","status":"publish","type":"faq","link":"https:\/\/faqs.getakko.com\/faq\/what-if-i-want-to-sign-up-but-my-phone-is-already-broken\/","title":{"rendered":"What if I want to sign up for AKKO but my phone is already broken?"},"content":{"rendered":"<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>NO. Unfortunately that\u2019s not how protection plans work\u2026 \ud83d\ude41<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>If you have any items that are currently broken (cracked phone screen, water damaged laptop, etc.) then you CAN NOT sign up and then file a claim to have those items fixed.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>For an item to be eligible for protection, you must:<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>1) have an active plan with AKKO<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>2) have the item\u2019s information uploaded to your account along with pictures of it in working and un-damaged condition. This means that you\u2019ve taken photos of the item in accordance with all instructions within your account based on the item you are adding.<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Then, if something happens to any of your items in the future, they\u2019re protected!<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>If you do have an item that\u2019s currently already damaged, it will need to be repaired fully to be eligible for protection under our plans. If you do have any items currently damaged, get them fixed and then be sure to sign up for either our Phone-only protection plan or our &#8220;Everything Protected&#8221; AKKO Plan now so that the next time some mishap happens, we\u2019ll cover it!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>NO. Unfortunately that\u2019s not how protection plans work\u2026 \ud83d\ude41 If you have any items that are currently broken (cracked phone screen, water damaged laptop, etc.) then you CAN NOT sign up and then file a claim to have those items fixed. For an item to be eligible for protection, you must: 1) have an active [&hellip;]<\/p>\n","protected":false},"author":2,"template":"","meta":{"footnotes":""},"question-topic":[6,5],"channel-partner-faqs":[],"_links":{"self":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/15584"}],"collection":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":1,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/15584\/revisions"}],"predecessor-version":[{"id":27161,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/faq\/15584\/revisions\/27161"}],"wp:attachment":[{"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/media?parent=15584"}],"wp:term":[{"taxonomy":"question-topic","embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/question-topic?post=15584"},{"taxonomy":"channel-partner-faqs","embeddable":true,"href":"https:\/\/faqs.getakko.com\/wp-json\/wp\/v2\/channel-partner-faqs?post=15584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}